How to Remove “Hello, New User” Pop-ups

What Is “Hello, New User” Adware?

“Hello, New User” messages might pop up on random sites when you browse the Internet and not let you do anything on the page until the message is closed. In some cases you may not be able to stay on the page and are redirected instead to advertising websites. Your browsers might become slow or unresponsive. All that would mean that your computer is infected with adware. This removal guide will tell you how to get rid of “Hello, New User” adware and stop the pop-ups.

Is “Hello, New User” a Virus?

“Hello, New User” messages are caused by a potentially unwanted program; some people might call it a virus, though it is not a very accurate definition. Potentially unwanted programs, or PUPs, are different from regular viruses, and many antivirus programs either can’t detect them at all or are set by default to ignore them. PUPs are aimed at getting income for their creators; usually they display advertisements in web-browsers or generate pop-ups and notifications prompting users to install some software, or redirect users to specific sites to boost traffic of those. Similar to other PUPs, “Hello, New User” adware can get installed on a computer together with freeware downloaded from sites like download.cnet.com, filehippo.com and others.

How to Remove “Hello, New User” Adware

The simplest and most reliable method to stop “Hello, New User” adware ads is to run an anti-malware program capable of detecting adware in general and “Hello, New User” adware in particular. Norton Security is one of such tools; it finds and removes all files, folders and registry entries left by “Hello, New User” adware.

Download SpyHunter

Other software that may be able to get rid of “Hello, New User” adware:

Norton (Windows, macOS, iOS, Android) The link may not work correctly if your country is currently under sanctions.

You can also try to remove “Hello, New User” adware by hand using the following instructions.

Remove “Hello, New User” Adware From Programs and Features:

Go to Programs and Features, uninstall any suspicious programs, programs you don’t remember installing, or programs you installed just before “Hello, New User” adware appeared on your computer. When you are not sure if a program is safe, look for the answer on the Internet.

Windows XP:

1. Click Start.
2. In the Start menu select Settings => Control Panel.
3. Find and click Add or Remove Programs.
4. Highlight the app.
5. Click Remove.

Windows Vista:

1. Click Start.
2. In the Start menu select Control Panel.
3. Find and click Uninstall a program.
4. Highlight the app.
5. Click Uninstall.

Windows 7:

1. Click Start.
2. In the Start menu select Control Panel.
3. Find and select Programs and Features or Uninstall a program.
4. Highlight the app.
5. Click Uninstall.

Windows 8 / Windows 8.1:

1. Press and hold Windows key and hit X key.
2. Select Programs and Features from the menu.
3. Highlight the app.
4. Click Uninstall.

Windows 10:

1. Press and hold Windows key and hit X key.
2. Select Programs and Features from the menu.
3. Highlight the app.
4. Click Uninstall.

Remove “Hello, New User” Adware From Browsers:

To get rid of “Hello, New User” adware, remove any suspicious extensions from browsers. If the problem persists, reset browser settings.

Remove “Hello, New User” Adware extension from Google Chrome:

1. Click menu button .
2. Select More tools ⇒ Extensions.
3. To remove an extension, click on a trashcan to the right of it.
4. Click Remove in the dialog box.

Reset Google Chrome Settings:

Note: This will disable your extensions and themes, clear cookies and site data, as well as change content settings, start page, new tab page and search engine to default.

1. Open a new tab.
2. Copy and paste into the address bar: chrome://settings/resetProfileSettings
3. Press Enter.
4. In the dialog box click Reset.

Remove “Hello, New User” Adware extension from Mozilla Firefox:

1. Click on menu button and select Add-ons.
2. Go to Extensions tab.
3. To uninstall an add-on, click on Remove button next to it.
   Note: If the extension is impossible to delete, click on => => Restart with Add-ons Disabled…. In the dialog boxes click Restart => Start in Safe Mode. Restart Firefox in normal mode after you are finished.

Reset Mozilla Firefox Settings:

Note: Your add-ons, themes, added search engines and download history, among other things, will get deleted.

1. Click on menu button .
2. Click on help button and select Troubleshooting Information.
3. Click Refresh Firefox… in the top-right corner.
4. In the dialog box click Refresh Firefox.

Remove “Hello, New User” Adware add-on from Internet Explorer:

1. Click Tools button in the top-right corner.
2. Select Manage add-ons.
3. In the drop-down menu under Show: select All add-ons.
4. To delete an add-on, double-click it, in the new window click Remove.

Reset Internet Explorer Settings:

Note: This will remove most of your saved browser data, including extensions, passwords and the majority of browser settings.

1. Click Tools button in the top-right corner.
2. Select Internet options.
3. Go to Advanced tab.
4. Click Reset… button.
5. Put checkmark in Delete personal settings checkbox.
6. Click Reset.

Remove “Hello, New User” Adware extension from Opera:

1. Press Ctrl +Shift + E keys to open extensions manager.
2. To remove the extension, click on the x button next to it.
3. Click OK when asked to confirm.

Reset Opera Settings:

Note: This will delete all saved data including bookmarks and passwords and return the browser to freshly installed state.

1. Exit Opera browser.
2. Open File Explorer.
3. Go to C:\Users\username\AppData\Roaming\Opera\Opera, where username is the name of your Windows account.
4. Find and delete Operapref.ini file.

How to Protect Your PC From “Hello, New User” PUP and Other Adware:

• Get a powerful anti-malware software, capable of detecting and eliminating PUPs. Having several on-demand scanners would be a good idea too.
• Keep Windows firewall enabled or get a third-party one.
• Keep your OS, browsers and security utilities updated. Malware creators find new browser and OS vulnerabilities to exploit all the time. Software writers, in turn, release patches and updates to get rid of the known vulnerabilities and lesser the chance of malware penetration. Antivirus program’s signature databases get updated every day and even more often to include new virus signatures.
• Adjust your browsers’ settings to block pop-ups and to load plug-ins only when clicked.
• Download and use Adblock, Adblock Plus, uBlock or one of the similar trustworthy extensions for blocking third-party advertisements on web-sites.
• Don’t just click on any link you see while browsing the web. That applies particularly to links in comments, on forums, or in instant messengers. Pretty often these are spam links. Sometimes they are used for increasing the traffic to websites, but often enough they will land you on pages that will try to execute a malicious code and infect your computer. Links from your friends are suspect too: the person who shares a cute video might not know that the page contains threatening script.
• Don’t download software from unverified web-sites. You can easily download a trojan (malware that pretends to be a useful application); or some unwanted programs could get installed along with the app.
• When installing freeware or shareware, be sensible and don’t rush through the process. Choose Custom or Advanced installation mode, look for checkboxes that ask for your permission to install third-party apps and uncheck them, read End User Licence Agreement to make sure nothing else is going to get installed. You can make exceptions for the apps you know and trust, of course. If declining from installing unwanted programs is not possible, we advise you to cancel the installation completely.